Operational Resilience

Operational resilience encompasses a strategic and holistic framework across the organisation. A set of techniques that encompasses processes, people and information data to be flexible in a changing business world.


This process recognises that business activities, operations, security and cyber, technology, finance and risk are all connected and need to be aligned.


Alignment of all the participants allows the robust monitoring to a strong set of risk and performance indicators, that is able to allow the business to navigate an increasing uncertain world – agnostic of challenges or the nature of disruptions.


Breaking out of risk management silos, crossing inter departmental ‘knock on’ effects and accessing the total impact across the business ensures client satisfaction in your ability to deliver robust products and services.   

Chris Oliver
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+44 (0) 1481 251683

How We Can Help

The holistic view of both internal and external influences crafts the key business processes that begins to define a single unified and communicated approach.

Incorporating the business lines, agreeing the processes, the assets and systems they use together with critical third parties.

Finally, how they all interconnect with each other for service delivery and dependency mapping, including the approach of risk management across the enterprise.

From here we work with teams across the organisation to design the framework in a logical alignment to your risk appetite.


Using existing experience to uncover critical failure points and weaknesses, deploying adaptable practices, featuring lessons learnt, experience and the evolution of the crisis technique and remediation.

Getting Results

We work with your existing risk management framework and subject matter experts to interconnect the processes, data and experience already in place. Either as part of a team or as a leadership role as we head towards key deliverables: 

  • Establish the key business processes, product and services and your business approach 

  • Identify the process flowchart, the critical contributors and the work done to date

  • Define the gap analysis and vulnerable failure points 

  • Scope and project the connective work and communications in the virtual teams

  • Set this work against the ERM / GRC expectations of the business

  • Stress test the results against the most common likely failures

  • Remodel learning and remediation results as part of the iterative improvement process

  • Establish the Operational Resilience framework for improvement and deployment in new markets and services

We would be pleased to speak to you about how Operational Resilience can connect your organisation with its business goals